Improving Customer and Employee Experiences with Outage Analytics

Outage Analytics goes beyond just enhancing customer outcomes – Outage Analytics also drives insights to improve outcomes for DTE’s employees, highlighting opportunities for innovation around systems development, process improvement, and data quality.

Watch this session recording to explore how a strategic approach to Outage Analytics can drive tangible improvements for all utility stakeholders.

Presented at Chartwell's PowerUp Outage Conference by Mariam Mohamed, DTE Energy and Scott Smith, WIT Solutions