Improving Customer and Employee Experiences with Outage Analytics

Outage Analytics delivers far-reaching value that extends well beyond customer satisfaction. By leveraging robust analytics, DTE is able to empower its employees with actionable insights—illuminating new pathways for technological innovation, streamlining internal processes, and elevating data integrity to industry-leading standards. This comprehensive approach not only enhances operational efficiency but also fosters a culture of continuous improvement across the organization.

Experience firsthand how a thoughtful, strategic implementation of Outage Analytics can create measurable benefits for customers, employees, and stakeholders throughout the utility sector. Watch the session recording to discover proven methodologies, best practices, and real-world examples shared at Chartwell’s PowerUp Outage Conference, presented by Mariam Mohamed of DTE Energy and Scott Smith of WIT Solutions.